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6 comments

Update by user Mar 06, 2015

Added a photo of receipt where I wrote name of employee, and under it, the name of the extremely rude manager I spoke to.

Original review posted by user Mar 06, 2015

I go into the store at least 3x a day.I had to call about an issue that occured when I sent my 13yr old daughter instead.

The employee I spoke to treated me in such a belittling manner, I decided to call back and speak to the manager. The manager was even worse, and when I pointed out her tone, she stated it was just how she talks. I then led her to believe I was recording the conversation. Her tone instantly changed, even though she claimed that was just how she talked.

I immediately called customer service. The woman I spoke to was very nice and sympathetic.

She was trying to directly connect me to the regional manager, and the connection got disconnected somehow.I have no idea who I was speaking to, and could kick myself for not writing down a name.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). Mommiebush is overall dissatisfied with Sheetz and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sheetz.

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Anonymous
Philipsburg, Pennsylvania, United States #961626

Who cares about service?I know I don't.

If they are not spitting it or doing anything else to the the stuff you buy who cares?

It's the products that need to be judged.

Im not saying overcharging is ok though.

Anonymous
Philipsburg, Pennsylvania, United States #961599

That F'real is garbage. Read the nutrition information on it.

Mommiebush
Altoona, Pennsylvania, United States #956409

The problem was they over charged my 13yr old daughter, and then the way they spoke to me when I tried to have it fixed.

Anonymous
#956264

You didn't describe what the problem was. Boo! Hiss!

Mommiebush
#955109

It is my right to post a negative experience, especially since I graduated from a business college, and know the proper way a situation, and customer, should be handled.Obviously, the regional manager agreed, as the employees are being reprimanded, and each have to personally write me an apology letter.

Bad day or not, if you work in a customer service based industry, as I do, you need to put that bad day aside when it comes to the treatment of customers.

I have bad days all the time, but my customers never know.If you can't put it aside, maybe you should find a new career bath.

Anonymous
#955048

If this is all you have to worry about in life,Get over it...sometimes people have bad days, or are super busy and have to deal with lots of piddley bs from crazy people....sure the lady just hung up to get you off the phone because she realized your complaint was crazy too

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