Update by user Mar 06, 2015
Added a photo of receipt where I wrote name of employee, and under it, the name of the extremely rude manager I spoke to.
Original review posted by user Mar 06, 2015
I go into the store at least 3x a day.I had to call about an issue that occured when I sent my 13yr old daughter instead.
The employee I spoke to treated me in such a belittling manner, I decided to call back and speak to the manager. The manager was even worse, and when I pointed out her tone, she stated it was just how she talks. I then led her to believe I was recording the conversation. Her tone instantly changed, even though she claimed that was just how she talked.
I immediately called customer service. The woman I spoke to was very nice and sympathetic.
She was trying to directly connect me to the regional manager, and the connection got disconnected somehow.I have no idea who I was speaking to, and could kick myself for not writing down a name.
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