Product: Sheetz Customer Care Clear all filters (136 of 136 reviews match)
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Sheetz in Jackson, Pennsylvania - Nothing cuz nothing gets done

This is the fifth time I went to Sheetz and ordered food it wasn’t right. I call back and they give u a run around. I can’t eat hot sauce I a pushed Marinara for my meatball sub. They said it was hot sauce on the menu. They had the two different subs in the wrong wrap. Am so done eating there . Nantyglo store. I’ll drive 5 miles up the road and eat at Martin general store.
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Review
#1705626 Review #1705626 is a subjective opinion of poster.
Service
Sheetz Customer Care
Reason of review
Not getting orders right
Loss
$6
Preferred solution
Full refund

Sheetz in Mechanicsville, Virginia - Not friendly

5.0
Details
The young man could have been friendlier. He didn't sound like he liked his job. But he did what I asked
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Review
#1703662 Review #1703662 is a subjective opinion of poster.
Service
Sheetz Customer Care
Reason of review
Poor customer service

Sheetz in Lower Yoder, Pennsylvania - Incorrect order

5.0
Details
2 free mto salads were added to my card
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Review
#1701493 Review #1701493 is a subjective opinion of poster.
Service
Sheetz Customer Care
Pros
  • Good customer service when i called
Reason of review
Good customer service

Sheetz in Hamlin, Pennsylvania - Unreal

4.0
Details
My food was so messed up. I ordered a salad with multiple toppings and received lettuce and tomato. I never ordered cheese and it had a ton on it. Wrong dressing as well. So disappointed. I usually have great experience here
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Review
#1699534 Review #1699534 is a subjective opinion of poster.
Service
Sheetz Customer Care
Pros
  • Usually great service
Cons
  • Messed up orders
Reason of review
Bad quality
Loss
$8
Preferred solution
Let the company propose a solution

Sheetz in Charlotte, North Carolina - Gift card

5.0
Details
The call to Sheetz was VERY POSITIVE. I do not know why anyone would think my review was negative. It was very POSITIVE. I give it 5 stars.....5 being the BEST!!!!!!!
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Review
#1686756 Review #1686756 is a subjective opinion of poster.
Service
Sheetz Customer Care

Sheetz #573 is too freaking slow

1.0
Details
This is the second night in a row that my family has had to wait for food. Too long of a wait. I’m busy nights in our county, out enough staff in to work to get people in and out. This store has been here long enough to know that football games and, gee maybe homecoming night is going to be busy. Last night I waited forever for 2 milkshakes. Tonight, my daughter ordered a turkey sub. A freaking turkey sub. That order was placed at 11:12pm. She walked out of the store at 11:55. Too freaking *** long to wait for food. Do something to fix this. She asked twice about her food and I asked once. Freaking ridiculous.
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Review
#1684851 Review #1684851 is a subjective opinion of poster.
Service
Sheetz Customer Care
Reason of review
Order processing issue

Sheetz in Hermitage, Pennsylvania - No customer service

2.1
Details
Not convenient whatsoever. Must answer 20 questions to buy gas while you're standing out in the freezing rain. Don't bother to try to order some food because most of the touch screen don't work. Employees not helpful, barely capable of taking your money.
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Review
#1684413 Review #1684413 is a subjective opinion of poster.
Service
Sheetz Customer Care
Pros
  • Always open
Cons
  • Non-existent customer service
Reason of review
Poor customer service
Preferred solution
Educate your employees

Sheetz in District 23 Wilsons, Maryland - Wrong drink order for the second time

I spend a lot at Sheetz my frozen pumpkin pie frappe has been wrong the last two times it was not frozen so runny it was like a ice coffee I was running late so I could not wait for a new one
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Review
#1682492 Review #1682492 is a subjective opinion of poster.
Service
Sheetz Customer Care
Pros
  • Quality of food - speed of service
Reason of review
Bad quality
Loss
$12
Preferred solution
Full refund
3.7
Details
The setup in your brand new store in Bedford is absolutely HORRIBLE!!! Its cramped, people have to herd through a single line right in front of the main exit and coffee station, this area is so tight that delivery people have to push customers back just to make their...
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Review
#1679507 Review #1679507 is a subjective opinion of poster.
Service
Sheetz Customer Care
Pros
  • Plenty of seating
Cons
  • Lack of miniver ability
  • Terrible width of isles and checkout line
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Contact Sheetz Customer Service

Mailing Address:
Sheetz®, Inc.
5700 Sixth Avenue
Altoona, Pennsylvania 16602
United States
Phone:
(800) 487-5444
All Sheetz Contacts

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Sheetz in Bethlehem, Pennsylvania - Always same order....today every single item not made as ordered!

I place the same order via my sheetz app multiple times a week. Have not had an issue until today. Both of my items were incorrectly made. Not just 1, but 2 out of 2! I double checked to make sure the order i placed had been correct, and it was, yet person making food paid zero attention to what was on order. I was disappointed with the breakfast item i received and completely unable to eat lunch item. Lunch item had loads of diced ONIONS (which im allergic too if injested) instead of diced TOMATOES as ordered. Now im stuck at work with no meal. Very dissatisfied today!!
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Review
#1666295 Review #1666295 is a subjective opinion of poster.
Service
Sheetz Customer Care
Reason of review
Damaged or defective