Sheetz
Sheetz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sheetz has a 2.5 star rating from 824 reviews, with 36% likely to recommend; rating distribution shows 55% unfavorable and 23% positive, and 47% say they won't use Sheetz again. Many cite issues with customer service and refunds.
Key Takeaways for Future Customers
- Check recent Sheetz reviews before ordering and be prepared for possible app or order problems.
- Expect location convenience and varied food options but monitor prices and quality.
- Contact customer service for refunds, but resolution times may vary.
Negative Feedback / Risk Areas
- Frequent Sheetz customer complaints about messed up or missing orders and poor phone support.
- Repeated reports of billing issues, charging errors, and delayed refunds.
- Poor store cleanliness, safety concerns, and inconsistent food quality noted.
Positive Feedback
Customers praise convenient locations, friendly individual staff members, and some helpful customer service interactions that successfully resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sheetz has a 2.5 star rating from 824 reviews, with 36% likely to recommend; rating distribution shows 55% unfavorable and 23% positive, and 47% say they won't use Sheetz again. Many cite issues with customer service and refunds.
Key Takeaways for Future Customers
- Check recent Sheetz reviews before ordering and be prepared for possible app or order problems.
- Expect location convenience and varied food options but monitor prices and quality.
- Contact customer service for refunds, but resolution times may vary.
Negative Feedback / Risk Areas
- Frequent Sheetz customer complaints about messed up or missing orders and poor phone support.
- Repeated reports of billing issues, charging errors, and delayed refunds.
- Poor store cleanliness, safety concerns, and inconsistent food quality noted.
Positive Feedback
Customers praise convenient locations, friendly individual staff members, and some helpful customer service interactions that successfully resolved issues.
Media from reviews
Meadville, Pennsylvania
Helpful
Helpful over all with my issue and called again to make sure I was satisfied with my help and asked to notified of any future issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Complaints about trash.
Trash all around gas pumps at 6:05pm 2/10/26 this is the 2d time I have come here since it was rebuilt last Sept 2025
User's recommendation: Call customer service.
Pittsburgh, Pennsylvania
Complaint
I ordered two cinnamon and sugar pretzels and basically got plain pretzels. There was a very small amount of butter but no sugar or cinnamon on them.
- Sometimes things are wonderful
- Dont count on pretzels being very good
Preferred solution: Full refund
Wadsworth, Ohio
Bad food
- - The BLT sub was not toasted and stale; onion petals were burnt, no boom-boom sauce.
- - Order cost $16; I will not order from Wadsworth Sheetz again.
I ordered a BLT sub toasted with mayo and an order of onion petals with boom-boom sauce. The sub was not toasted it was stale no mayo, the onion petals were burnt black and no boom-boom sauce.
16.00 dollars in the trash.
Will not order from there again. Ordered from the Wadsworth Sheetz.
User's recommendation: Dine elsewhere!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trinity, North Carolina
Can’t complete order online
- - I tried ordering online, which should be no problem.
- - Calling was hard to find and left me waiting with no response.
- - I accomplished nothing.
I have tried ordering online, which should be no problem. Then I tried to call, which was not the easiest to find, and it just left me waiting, and I got no response. So, in essence, I have accomplished nothing!
- Conscience
- App problems
- Not easy to file complaint
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Waited 15 minutes while staff joked.
- - A staffer chased a coworker with whipped cream.
- - Bubbles were unclear; drink poured into a new glass.
I ordered a smoothie with bubbles. Paid for it.
Then waited 15 minutes till the guy was done screwing around. There was a younger girl behind the counter with him. He came out of the back and he had a handful of whipped cream in his hand . He was chasing her with it.
He then finally made the drink. I asked him if he put the bubbles in the drink..He asked what were bubbles. The girl answered him. He put the bubbles in first then took the drink he made for me and just dumped it into the new glass with the bubbles.
It looked so unappealing. A
At that point I ask for the manager. Some young girl came out and said she was the manager. [ I didn't believe she was the manager.
Told her what happened. She walk away .At that time she talked really loud saying some people think you can't have any fun at work. How unprofessional.
I hope you address this problem. This happened at the Sheetz on Route 11 Greencastle, Pa.
Your customer service person hung up on me.
Preferred solution: Reprimand the the three empoyees
User's recommendation: I'd tell them not buy specialty drinks. The employees screw around when they should be working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off
- - Friendly staff at Pottsville, PA store delivered excellent service.
- - The reviewer cites $10 for the app sampler and the portion as absurd.
First and foremost, these employees at the Pottsville, PA store are very friendly and deserve appreciation for their absolute best customer service I've experienced. But for $10 for the app sampler and to get the portion I received, is absolutely absurd.
User's recommendation: And got little crunches that probably were counted into the portion control.
Ashburn, Virginia
Bad pavement in parking lot
the sheetz station,, one entrence of the station has a bad hole in it has a grate that keeps saging they know about it but does nothing, if a motor cycle hits it somebody will get hurt,=the store no. is 629 in robinson twp. appricate hearinr from you chuck Bastyr
User's recommendation: be ware of the collapcing at the entrence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laurinburg, North Carolina
Theft lost revenge. Someone stole when I purchased.
- - Seeks general manager call about gas theft at Spring Rd 602 at 10:26 PM with police; receipts show two payments, no compensation.
No one answered my phone call. Someone needs to return my phone call as soon as possible, as I am standing with a Catawba police officer at this moment talking to them about the transaction that happened at the store on Spring Road 602 tonight at 10:26 PM.
I have the exact time and the receipt of both transactions that I had to pay for, considering no one at the location cared about what happened when my gas was stolen and someone drove off with it. No one said anything to me about it, so I sat there for 10 minutes and wasn't told anything, and no one cared for me to even be compensated.
So I had to pay for my gas again, and now I am going to take this to a higher level of authority. If a general manager could please contact me, that would be fantastic.
Preferred solution: Full refund
Richmond, Virginia
Poor Customer Service
Dear Customer Service reference was amazing. I dont know what she gets paid but she does deserves more.
Her empathy was great even for my tribute travel thank you very much. I greatly appreciate it.
Cambridge, Massachusetts
Missing items
I paid for food and didnt get it when I picked up my order. This is very unprofessional and your staff need to pay attention to what they are doing. I want a refund.
User's recommendation: Don’t order here
Lancaster, South Carolina
Need to dispute online order and reorder
No one has helped me. I need a refund.
I didn't receive my order.
Please contact me regarding this issue. Thanks.
Preferred solution: Full refund
Hershey, Pennsylvania
Missing products from orders
- - Delivery orders from the Middletown, PA store often arrive with missing items.
- - I must call for refunds or gift cards and will switch to Wawa.
It seems like I am targeted by the Middletown, PA store to always mess up my orders for delivery. Every time that I order from them, there are always missing products, and I have to call and get a refund or gift cards. I am tired of the bad service that I receive from this business, and I will be going to Wawa from now on.
- Miss products on your orders
Preferred solution: Full refund
User's recommendation: I will not recommend this store to anyone
Pittsburgh, Pennsylvania
Diesel hose at the nozzle sprung a leak spraying fuel all over me and my truck.
Diesel hose at the nozzle sprung a leak spraying fuel all over me and my truck. Have somebody answer your phone.
Preferred solution: Fees for cleaning and any damages to paint.
Ashburn, Virginia
Poor quality and high prices
Going downhill fast and prices are shooting higher sheetz used to be a top-notch company, but something is happening. It's bringing them down.
User's recommendation: Think before you purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, Pennsylvania
Working for a better tomorrow
- - An investigation will show how Sheets trains its employees to be better and honest.
Don't contact the company yourself get your bank or legal services and shop there with cash only. Their solution was to cut me off as a online customer and will not let me a debit card at all,so their solution is to lose a customer at the risk of losing more customers in the future process, which I think puts their company at a possible bad future.
Shame for a young company to start burning bridges.
Sheetz good luck in your future. You should find better ways to compromise.
I my not have been in the right, but a good investigation will find the truth as to how good sheets trains their employees as to be better employees and honest people. In this modern society with so many eyes it is better to be a honest person so others don't have to point their fingers at a wrong doer.
About
Sheetz is a family owned store chain situated in Altoona, Pennsylvania. Bob Sheetz founded the Sheetz, Inc. in 1952 and since then it grew to a store chain with more than 400 locations across Pennsylvania, Maryland, Virginia, West Virginia, Ohio and North Carolina with over 13,000 employees. Sheetz is very convenient for people on the run; it offers products, consumer goods and fuel 24 hours 7 days a week all year long. Besides main list of products, Sheetz Company offers Espresso Bar , Quality Gasoline at Low Prices and the Lowest Priced Cigarettes Allowed by Law. Sheetz takes part in charity since 1992, helping needy children.
Sheetz is ranked 68 out of 1991 in Food Stores category
USA
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The way I see it as an adult he should have been a better example to the teenager.