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Summary of Sheetz Customer Service Calls

817 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:43 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact Sheetz to Ask about:

Cards:

  • “To see if i can transfer my prints to a new card”
  • “Sheetz card”
  • “Esnt to find out about the credit card I appalied for”

Staff:

  • “Rude manager and denied me the phone number to corporate”
  • “Rude manager and poor service”
  • “HORRIBLE SERVICE”

Employment:

  • “401k”
  • “Waited 20 minutes for my food and cashier not doing job”
  • “Proof of Employment”

Account:

  • “My account is locked”
  • “Balance”
  • “I forget my login and password”

Request for Information:

  • “Question about sweepstakes”
  • “Questions about edible cookie dough”
  • “My food is always messed up no matter how many times I tell the managers”

Payments and Charges:

  • “Payment did not go through at pump”
  • “Failed charges on my app are on my bank account.”
  • “Coupon”

Product/ Service:

  • “Insurance”
  • “Quality”

Refund:

  • “Refund”

Return/ Replace:

  • “Ex employee need to change address for w2”

Activation/ Cancellation:

  • “Reactivate employee card”

Shipping and Delivery:

  • “Received an email stating 300 points if i download the app. so i download the app but didnt receive my points”

Website/ Application:

  • “I cant get to the assessment part of tge application”

Other:

  • “Filled up on 8/17/2018 with regular gas and truck has been missing and jumping since I left there yesterday”
  • “Store issue”
  • “Bad Gas”

About Sheetz

Top 5 Sheetz Products

Coffee, Sandwich, Hot Dog, Wrap, Reward Card

Top 5 Likes about Sheetz

Staff, Other sheetz, Convenience, Sometimes there is a cute woman working hardly ever, Sodas

Top 5 Dislikes about Sheetz

Rudeness, Rudeness or service, I just wrote a whole version of experience, Food does not have the appearance of the food ordered, Clerks dont really care

Summary

Sheetz is a family owned store chain situated in Altoona, Pennsylvania. Bob Sheetz founded the Sheetz, Inc. in 1952 and since then it grew to a store chain with more than 400 locations across Pennsylvania, Maryland, Virginia, West Virginia, Ohio and North Carolina with over 13,000 employees. Sheetz is very convenient for people on the run; it offers products, consumer goods and fuel 24 hours 7 days a week all year long. Besides main list of products, Sheetz Company offers Espresso Bar , Quality Gasoline at Low Prices and the Lowest Priced Cigarettes Allowed by Law. Sheetz takes part in charity since 1992, helping needy children.

Sheetz reviews and complaints

Sheetz is ranked 20 out of 499 in Fast Food category

Payment Methods

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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