Contact Sheetz Customer Service
How to Reach a Person at Sheetz
Verified Contact Information
Toll-Free Number:
-
1-800-487-5444
Customer Service:
-
1-800-765-4686
Sheetz Email:
privacy@sheetz.com
Privacy Inquiries
Sheetz Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Sheetz Phone Number
1 (800) 487-5444
Average Hold Time
00:02:37
Average Calls duration
4 minutes
Most Popular Sheetz Email Address
privacy@sheetz.com
Sheetz Live Agent Availability
21% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
Call Volume by Day
View full overview ›
Sheetz Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Sheetz Phone Number | 1 (800) 487-5444 |
| Average Hold Time | 00:02:37 |
| Average Calls duration | 4 minutes |
| Most Popular Sheetz Email Address | privacy@sheetz.com |
| Sheetz Live Agent Availability | 21% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Sheetz Customer Service Rating | 4.6 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Cards, product/ service and staff |
| Customer Effort Score | Low Effort |
| Prepare before the call to Sheetz | First and last name, email or phone number |
Call Volume by Day
Contact Information
Sheetz Website:
Sheetz Help Center:
Corporate Office Address:
Sheetz, Inc.
5700 Sixth Avenue
Altoona,
Pennsylvania
16602
United States
Summary of Sheetz Customer Service Calls
10.4K
TOTAL
CALLS
CALLS
03:41
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sheetz?
Cards Question:
- “I was just at the Sheetz in Greenville Pennsylvania to get gas and I had two gift cards to redeem and when I was getting the gas somebody had mixed up the pumps handles so I grabbed the wrong one and I had to go into the store and the cashier couldn'”
- “Loyalty card issue”
- “Register new card”
Product/ Service Question:
- “Idiots you have working at your stores”
- “Dumb *** you have working there”
- “Not all my food was delivered”
Staff Question:
- “Poor customer service”
- “Threatened by employee”
- “Complete on kitchen staff”
Payments and Charges Question:
- “Charge on my credit card that I did not make. Cheats is holding $100.”
- “Charge holdon my credit card for six days.”
- “Pending transaction”
Request for Information Question:
- “Question on lottery”
- “Store representatives refused to give me the food I paid for.”
- “Calling for information in the sheetz store. possible stolen item. would love to check the cameras with a manager at location item was taken from.”
Account Question:
- “Get code”
- “Lost sheetz rewards card”
- “Took out money of my account”
Employment Question:
- “Management not doing there job”
- “Missing W-2 form”
- “W2s”
Shipping and Delivery Question:
- “Didn't get order”
- “Missing items”
- “Didnt get all my orders”
Refund Question:
- “Refund”
- “Refund transaction”
- “Refund i didn't have what?\n I paid for they said I had to call customer service.”
Website/ Application Question:
- “App not sending new password reset to email”
- “App”
- “Can’t complete order online”
Return/ Replace Question:
- “Incorrect order”
- “Return question”
- “Incorrect order issue”
Activation/ Cancellation Question:
- “Activate card”
- “Activate Sheetz reward cards”
- “Cannot activate sheets rewards”
Other Question:
- “False advertising gas prices”
- “About the gas prices on rayford, road and fayeville, north carolina”
- “Doordash order missing things”
Compare Sheetz Customer Service To
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Sheetz