Jackie S Aqf
map-marker Greensburg, Pennsylvania

Coffee price

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Seriously I just paid 3.60 for a medium decaf coffee! Talk about price increase I won't be back!
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Anonymous
map-marker Williamsport, Pennsylvania

Customer complaints

Today I went to use my free birthday reward. I wanted the two hot dogs. When I got to the register and showed her my Sheetz card and my order receipt and the phone showing that I was eligible for a free birthday gift she tried to redeem but with no success. Not being internet savvy and not knowing that I needed a Sheetz app I was not able to get my free dogs. Really!! A dollar item! Take into consideration that I spent $40 on gift cards you got your $$ back! Please dont send me emails that are not useable and waste my time
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Anonymous
map-marker Louisburg, North Carolina

Free kids meals

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they don't furnish any kids meals at our store in zebulon, nc
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User's recommendation: find another store to shop

Clint P Ssz
map-marker Richland, Ohio

Car wash bad

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Sheetz - Car wash bad

I was locked in your car wash for several minutes with my young kids. I got out and hit the emergency open button and it didnt work.

I went inside to tell the supervisor. She said that someone forgot to put the out of order sign up. No apologies or refund offered. Nothing!!

We waited several more minutes for someone to open the front garage door. Had to back out with a Ram 2500 truck around the very sharp turn. Hitting the curb several times with my new wheels and tires to get out. I took my truck to get clean and now tires &;;;;;;;;;;;; wheels are scuffed.

I have video of the garage which shows the emergency button and garage not working. I went to this Sheetz every day and will no longer be going due to the unapologetic supervisor that you employ. I may decide to share my video on social media as well.

Just thought someone from corporate should know of this event. This was at approx 745 pm St Clairsville Sheetz

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Nicole m Vke
map-marker Bethel, Pennsylvania

Dont buy coffee there if you are an avid coffee drinker, its cheap because its poor qualitt coffee that tastes like hot flavored water

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I've tried getting coffee on a few different occasions throughout last 5 years and was equally disappointed every single time. You would think given the fact money was put into the expensive grinding machines that good quality beans would also be bought but no. I tried them all from medium to dark roast, and they all tasted weak n watered down. Flying J has same machines n has great tasting dark roast. Why put all that money into fancy machines if you're going to skimp on quality coffee? Could've just stuck with the lower end brewers, bought good quality coffee and had way better tasting coffee than what you do now. There's just no point in getting top dollar machines if you're not going to buy good beans.
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Loss:
$8
Pros:
  • Gas
  • Cigarette sales
Cons:
  • Coffee and other coffee drinks
  • Coffee beverages are horrible

Preferred solution: Let the company propose a solution

1 comment
Guest

I stopped at Sheets to get coffee and was not happy as well. Those new machines do not do the job. It taste like hot water with a few coffee grounds drug through it.

Samamtha R

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Verified Reviewer
| map-marker Wilkes-Barre Township, Pennsylvania

The virus

We need to shut down order points asap
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Loss:
$400
Pros:
  • Need to shut down order points

Preferred solution: The virus has my mom scared

1 comment
Guest

How about you just stay home and take care of yourself?

Jashua Xtw
map-marker Strasburg, Ohio

Concerned

I was in line at Sheetz at about 4:25 pm on 4/12/2020 all customers were apart while waiting in line. It was my turn to proceed to the register, there was a cashier to the right of me, and then the cashier that was serving me in the middle because th
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Anonymous
map-marker Mercer, Pennsylvania

Not happy with the customer service

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Im not pleased with the customer service that the store in mercer gives. Always rude looks; nasty comments. They arent very nice to other employees! Ill just find some where else to go!
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John F Mqp

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Verified Reviewer
| map-marker Winston, North Carolina

Coffee

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Sheetz - Coffee
The new coffee tastes like sewage water
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Reason of review:
Bad quality

Preferred solution: At least keep the old 2 full of coffee

2 comments
Guest

This new system sucks and they are rolling it out to all stores. Fresh brewed coffee is dead at Sheetz.

Guest
reply icon Replying to comment of Guest-1760665

Ran into the exact same thing. I loved their coffee before.

Tried the so call black coffee. That's not black coffee. After I talked to the manager, I was told to let it sit for awhile. So after sitting I drank cold coffee that did not taste right.

I asked how long to let it sit for the taste to be the same? I'm sure this was implemented by someone that doesn't drink coffee.

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Jackie S Aqf

Coffee prices

To whom it may concern, I am a home health care provider I travel all day and use Sheetz quite frequently I use the restroom and in return I always purchase something, I stop today purchased a coffee medium decaf with cream when I looked at the price I almost fell over. I can't believe how much you raised the price I did however thanked the girl behind the counter for working in the scary times. So I did decide I would rather *** myself then ever go to a Sheetz again. Thanks a very disappointed customer.
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Pros:
  • Most employees are great
Cons:
  • Expensive

Preferred solution: Let the company propose a solution

Ashley H Tfw

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Verified Reviewer

Dont get any breakfast sandwhiches

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Ordered a sour dough breakfast sandwhich and the chicken sausage was not done and the bread was not fresh
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Loss:
$7
Pros:
  • Great service
Cons:
  • Food sucks

Preferred solution: Let the company propose a solution

John B Grr

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Verified Reviewer
| map-marker Triangle, North Carolina

Store issue

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First off your Pissed service is just that, *** The call got disconnected and I never got a call back. That said in regards to the issue at the Sheetz store. The store is located at 3021 S. Miami Blvd, Durham, NC and I can only describe it as terrible. When I first pulled up to the pump I noticed a very strong diesel fuel smell and there was evidence of an attempted cleanup of a fuel spill that never was completed.
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Reason of review:
Bad quality
Raymond Z Xcp
map-marker Philadelphia, Pennsylvania

Need a new card at the next Sheetz

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Getting a new card at the next Sheetz store
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User's recommendation: Like my Sheetz

Anonymous
map-marker Bedford Township, Pennsylvania

Don’t eat at Bedford Turnpike Sheetz

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Well lets see I work locally in the Bedford area and until recently I got my lunch at the Bedford Turnpike Sheetz quite often. Only to find that when I returned to work to eat, two out of three times my order was wrong. And quite frankly the food was not great to say the least. Anyhow I decided I wasnt going there anymore for lunch cause when you pay .80 cents for cheese on your sandwich and dont get it time and time again well, It really *** me off!! Bacon as well! So anyhow didnt eat there for about two months and decided to try it again today. WHAT A MISTAKE! Ok. I ordered a whole meatball sub on white w/ nacho cheese ( again .80cents)and salt and pepper. Relatively easy I would think! But NOOOO! Evidently hardest thing ever for the incompetent girl or girls behind the counter must not be able too read or something because again I get my food, return too work too eat and not to my surprise my sub was on wheat bread no salt or pepper and again not even a drop of nacho cheese so back to Sheetz I go wanting to launch my sub at the girl or girls but didnt they made me another one and off I went back too work. Opened up my sub and hey it was right! Heres the kicker they must have microwaved it for 5 minutes or better because one, it was so hot I couldnt pick it up and two the meatballs were so hard I couldnt bite them! Now Ive eaten Sheetz food for years at different locations and never had a complaint in fact was always satisfied. But the Bedford Turnpike Sheetz is the worst place Ive ever tried to eat at and will never see me walk in that store again for anything. Better train your staff how to cook or Read the monitor correctly or quit hiring incompetent non caring people good luck too anybody wanting a descent meal from there!!!
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Cons:
  • Messed up orders
  • Bedford business 220 food
Reason of review:
Poor customer service

Preferred solution: I won’t return to location

Anonymous
map-marker Allison Park, Pennsylvania

Coved19

Employees not wearing masks properly, and didnt seem to give two *** about it. Please address the problem. New Kensington store.
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