Mary B Gaj

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Verified Reviewer
| map-marker Barboursville, West Virginia

Quality decline

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I have ordered online twice this week. First order appetizer sampler was ok. Steak and cheese was toasted dark brown ( almost burned) and crunchy on one side ( had to peel it off) and the sandwich was thrown together. Toppings hung off the bun. No carmelized onion and a dab of peppers. It used to be put together nicely. Second order appetizer sampler was overdone almost burned chicken bites. Mozz burger was sloppy and cheese sticks were mushy. Yes picked up on time and ate 10 min later. Worst two orders from Sheetz.
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Pros:
  • Great location
  • Great food if someone else with pride fixes it
Cons:
  • None til the last two orders

Preferred solution: Fire the person that did this

User's recommendation: Check quality before leaving store. Used to be awesome.

Pamela R Exq

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Verified Reviewer
| map-marker Monroeville, Pennsylvania

Complimwnt

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Went to sheets on business 22 in PA. One young man was cashier. The store was being slammed and he was lucky enough to be the only cashier. This young man worked two counters. Had a systems. Was breaking his neck to get the customers served. I complimented him and wanted to know who the manager was. He told me--I went to her and told her and she looked at me as though I was crazy. I am 63 years old I was not drunk. It was perhaps 1230 and we stopped fir a Pepsi before going home. That young man should be recognized. Thanks
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Cambelle Gbx
map-marker Ashburn, Virginia

I cant use my loyalty card

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Customer service told me to follow out a new application for a new Sheetz My Card the next time I am at Sheetz.
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User's recommendation: I shop only for gas and it is fast and easy when my Sheetz My Card is working. I called to correct the issue with My Card which the new gas pump would no longer accept. Next time I need gad I will fill put another application for Amy Card. Very convenient.

Lori M Fgb
map-marker Blairsville, Pennsylvania

Customers do not wear masks

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I was in the Sheetz on Market Street in Blairsville, PA, while waiting for my food there numerous people coming in without a mask. No one said a word to them, why have a sign at the door if you are enforcing it. Sorry I will not return to Sheetz because of no concern for people
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Pros:
  • New menus
Cons:
  • Didnt care about customers needs

Preferred solution: Reinforce the mask policy

User's recommendation: People do not wear masks

Anonymous
map-marker Clay, Iowa

Disgruntled customer

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Ok sheetz people. I get a Kona mocha drink every morning on my way to work. Tour people do not fill the container, hardly any whipped cream on top. At Frankstown road I pay 4.55. At 17th st and valley view sheetz I pay 4.66. Why the difference ? The quality of the drink had gone down hill considerably. I pay almost $60 a month for these drinks. No more. Im done. I guess I will try green bean coffee house and see if they care. So sad, workers just dont care anymore. I mean, come on sheetz. The bigwigs need to watch over this or nothing will be done about customer service. Oh well, this will go no where. Have a great day. A very mad customer who used to be a very good customer. Jan
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User's recommendation: Shoo around

Matthew S Eug

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Verified Reviewer

Incompetent worker and no respect from the management and my food is still wrong

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They didn't put my food in the bag. Had to go back to get it and for disrespected by the staff
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Loss:
$26

Preferred solution: Let the company propose a solution

User's recommendation: Go to rocs the tru local convince store

Yolanda W Gpm
map-marker Winchester, Virginia

Horrible coffee from their new machines

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Today I went with someone to get coffee from sheets and this is the third time since they got their new system. The coffee was very weak and horrible and I have not been able to drink it. This is the last time I will buy coffee from there and I have been a customer for the last 25 years. Until they can switch that machine back to normal I will NOT getting coffee there. YUCK!!!!
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Loss:
$22
Pros:
  • Gas
  • Convenient
Cons:
  • Customer service
  • Coffee was horrible
  • Clerks dont really care

Preferred solution: Full refund

User's recommendation: Do not buy their coffee until it’s calibrated properly or they switch back

Todd B Syk
map-marker Lynchburg, Virginia

Very helpful employees

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stopped by the sheetz location near lakeside drive (Lynchburg Va.) on Jan 25 at approx 7pm. I had problems trying to figure out how to use the new style coffee machine. The employee behind the cash register was extremely helpful and pleasant. These little things are very important to me as a customer. Did not get her name but i was very impressed.
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Pros:
  • Customer service
  • Very pleasant and professional

User's recommendation: very good experience whenever I stop there. As I purchase gas there often.

harry L
map-marker Lower Paxton, Pennsylvania

Coke products

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I am writing this to see if I can get some assistance with a problem I am having at my favorite Sheetz location. One of the items I like to purchase when I shop here is the 20oz bottles of Coke Zero and Cherry Coke Zero. This seems to be an issue most of the occasions (daily?) I go to the Sheetz at the corner of Linglestown Rd and Colonial Rd. I don't like to complain during a world-wide pandemic but that's my issue. If I take the time to go there and risk going into the public, shouldn't I be able to get what I need or want? Normally I go to this location because it's usually clean, provides good service and the workers are nice.
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Anonymous
map-marker Kernersville, North Carolina

Expired points. No notice

My spendable Points expired. No notice I called. And the nice lady Holly helped me and reinstated them. I do not want to write anymore.
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Stephanie K Lep

Gift card error

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I originally lost my $100 gift card I got for Christmas they replaced it two different stores two different managers could not keep in the account number was invalid card error so now Im inconvenienced for another two weeks without my card for $100
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy any Sheetz gift cards

Jacob L Iix

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Verified Reviewer

Double-Charged on Visa Credit Card

I am reviewing my Visa credit card statement and notice that I was double-charged $34.94 for the same purchase at the Sheetz 0490 in Mt. Airy, NC on 12/31/20. The Reference Number for these transactions on my credit card is as follows: 24164****EFTTVBNQ. I am requesting to be reimbursed $34.94 to resolve this issue.
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Loss:
$34

Preferred solution: Full refund

User's recommendation: Keep a check on your credit card statements for duplicated charges.

Guild A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Forest, Virginia

Coffee

You guys recently put the new coffee machine in forest va. Hands down the worst coffee ive drank in my life. Thanks for ruining my morning..i spend $125 a week in that store and now i think its time to move on. Thankfully they are building a 7 eleven near me! Cheers guys good job
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Cons:
  • Disgusting instant

Preferred solution: Let the company propose a solution

David Alt

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Verified Reviewer

Horrible service

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I ordered 35 dollars worth of inedible food from Timberlake rd Lynchburg Virginia store and not 1 item was prepared correctly zero sauce in meal ordered apps no sauce burgers were dry buns were sopping wet chicken sliderz were jammed 3 to a wrapper and smashed until they almost fit and then dumped into the bag and the milkshakes were literally had giant chunks of ice in it got maybe 2 -3 ounces of actual drink!! And then the manager at the store thought it was hilarious
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Loss:
$35

Preferred solution: Let the company propose a solution

User's recommendation: Don’t waste your time or money at the Lynchburg stores

Karen D Tsg

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Verified Reviewer
| map-marker Middle Creek, North Carolina

Coffee machine

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I am so disappointed with your new coffee makers. They suck. I will be finding a new place to get coffee and gas every morning.
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Pros:
  • Used to be convenience
Cons:
  • Bad coffee

Preferred solution: Bring back the coffees makers

User's recommendation: Bring back the coffee makers

1 comment
Guest

Agree 100%. I normally go to sheets every morning for coffee and gas and other products.

I went in to my local sheets this morning and the pots were gone and this machine was there. Worst coffee I have ever had in my life. Absolutely horrible. This is not coffee.

I will no longer be going to sheets at all for anything. The potted coffee was good.

Actually good. If they bring the potted coffee back I will go.

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