Anonymous
map-marker Riverdale Park, Maryland

Rude Employees

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Ordered a Online order that was very large but I forgot to press the submit button so I did it in store & The employees (3 boys) started slamming *** around and talking about me to where I could hear them. But when I went up to confront them they said they were talking about their "store manager" still super unprofessional. Sheetz shouldn't have employees who can handle their job.
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User's recommendation: Don't go to sheetz on Flowing springs Rd in WV

Anonymous
map-marker Pittsburgh, Pennsylvania

Rewards card

Wanted to add a physical card instead of my virtual. Also missing a receipt from buying gas Can you help ?
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Anonymous
map-marker Detroit, Michigan

Poor Quality

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Sheetz - Poor Quality
Bought large iced coffee and wasn't full. When voice opinion I was advised oh I can add more ice or cream. Really... I pay for this and all you want to do is add more ice or cream.
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Tiffany P Tbs

Trash everywhere

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Sheetz - Trash everywhere
Went to our local sheetz and while filling up gas noticed that ALL the trash cans were overflowing with trash there was trash all over the parking lot.
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Preferred solution: Let the company propose a solution

Angie M Nnx
map-marker Altoona, Pennsylvania

Bad food

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Sheetz - Bad food
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Sheetz - Bad food - Image 3
Got two hot dogs that were so over done my dog could not chew them not very happy at all it happened two days ago and since then my stomach hasn't felt the greatest very disappointed It was at 58th Street sheetz in Altoona Pa
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Washington, District Of Columbia

Bad food

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I recently ordered 5 chicken tenders strips and when arriving home they were literally looking like chicken nuggets and for the price of them , the employee should have never put them in the box . I called the same night and she the manager on duty wrote my name down to have them replaced . Upon going to get them replaced when I got home instead of chicken tenders being in the box I had a entire box of Wisconsin cheese bites . I called back and they thought it was funny so I hung up and contacted sheets via the internet I I would like coupons s
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User's recommendation: Asks for bigger chicken strips or check your food

Kristy A

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Verified Reviewer

Bad experience with service and food

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I ordered a 3 peice chicken strips and I got 3 chicken nuggets . I always receive very small portions .
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Pros:
  • Always open staff is helpful & polite
Cons:
  • Need more help
  • Workers

Preferred solution: Coupons to receive more

Scott W Gew

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Verified Reviewer
| map-marker Huntington, West Virginia

Poor service and food

I eat at sheetz almost every day and up until now service and the food was great. My order was terrible wrong
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Loss:
$8

User's recommendation: Check your order

Stephanie H Zwl

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Verified Reviewer
| map-marker Green Spring, Virginia

Terrible service

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Terrible service. Ive been through the drive-through many times at my local sheets while two times I have been at the stop sign to then pull forward to go into the line and people have cut me off and jumped in front of me gotten to the window and then place their order whats the point of a drive-through if you dont make people stay in line. Then you cant complain on their website because theyve taken away all the complaint options you have to try to call their customer service number and hope you get somebody
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Preferred solution: Let the company propose a solution

User's recommendation: Then you can’t complain on their website because they’ve taken away all the complaint options you have to try to call their customer service number and hope you get somebody

angela k Heb

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Verified Reviewer
| map-marker Abbotts Creek, North Carolina

COPY OFgaS # reciepts

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okay. I went in to ask a question about maybe the manager looking at video footage of the 16th when my phone was stolen at Sea.

I haven't worked for. For five days because I need it to login on both of my jobs. I was holding a cup of ice. And I said I would like to speak to a manager and she said I am one I said that's so good.

I said let me just run back out here and grab my Mass.. She said are you going to pay for that cup of ice?. I said ma'am I've been in there three times today I come here every day. She said it doesn't matter you need to make a purchase to get a cup of ice and I have been.

I have been to see one hour earlier the other sheets before you get to that shake which is near my house.. So I put the ice down and I said I don't want it then and she says oh girl please exclamation and she calls me stupid.. So that's just another day of me not getting help. and not getting help from a person that's unapproachable and not.

willing to problem-solve or be nice to a customer so that they can have some help and only worry about a 25% cup of ice and a conversation wasn't even about that. thank you. I also got gas from Sheetz and I needed the receipts for my job, so I can get reimbursed for gas.. Well the first lady I asked she said everybody just comes in here when they don't get a receipt which I didn't know and that I hadn't been saving up my receipt.

So. she said there's no way to do it and that was one day and then it's been three weeks I've spoked to the manager of asking anybody do it cuz I told him to take their time but nobody is going to help me with that issue either No one really wants to go to do anything that is hard.

are to go the extra mile to help a customer. Because they'd rather.

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Loss:
$650
Pros:
  • Good food
Cons:
  • Terrible service
  • Price of the add-ons

User's recommendation: Dont ask sheetz on wal burg north carolina to do any customer service

Semir Rug
map-marker Richmond, Virginia

Problems at the register with promotion

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I buy the promotions associated with the Pepsi products. The last 3 days the promotion does not go smoothly at the register. Its time consuming and embarrassing.
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Ralph S Zuo
map-marker Sandy, Pennsylvania

The way I was treated

An order for food . The poppers that I purchased was over cooked . In the past all Sheetz dealt with the issue very professional. The server treated me like *** and accused me of making my complaint fictitious.
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Preferred solution: Apology

User's recommendation: Don’t have any dealings with Edie the server at DuBois,Pa.15801

Diana S Bpj

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Verified Reviewer

Poor judge of employees

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Be careful when you are going into the sheetz at 2120 blinker parkway in Dubois pa. They have hired a well know heroin and *** dealer and addict. She is very shady!!
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User's recommendation: Be cautious

Karli B Cez

Called to get help for vip card

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No one was available even tho there was no one ahead of me on the waiting list I just got hired at sheetz and Ive been trying to activate my VIP card now for a couple weeks and it keeps saying its associated with another account so Im trying to get a hold of somebody to help and now just waiting
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Pros:
  • Convenience
Cons:
  • Hard getting help to activate vip cards

Preferred solution: Let the company propose a solution

Zachary A Gdk

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Verified Reviewer
| map-marker New Kensington, Pennsylvania

MTO mess up

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I ordered 5 battered oreos and they only gave me 3 but i was charged for 5. This is atleast the 3rd or 4th time ive had an issue in the past month there and everytime ive had this issue has been in the past month. There is a new employee that has given my meal twice with wrong orders and tried to charge me double for my one meal, couldnt work the register properly and then had me go order my food again and wait in line again taking over 20 minutes that day. I go to the sheetz on freeport road in harmar PA.
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Loss:
$2

Preferred solution: Price reduction

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